If you encounter an issue with your purchase of points or you have an error during your purchase, you will need to contact PaymentWall. Some payment methods may take several minutes to be confirmed. However, after a reasonable time, you don't have your points you can contact our PaymentWall custom service at the following address support@paymentwall.com.
Alternatively, you can contact them using your PaymentWall account at this address https://www.paymentwall.com/en/contacts.
The support will give you an answer within 48 hours.
If you are having trouble with a different payment method, please do not hesitate to contact our shop support.
We're sorry but our payment services cannot provide SMS payments to every countries. You can still use Paypal or Credit card payments!
PaymentWall always try to optimize the payment methods, and sometimes some might disapear due to contracts having an expiration dates in all countries. If they can't renew it, the payment method will disapear.
Make sure that you have a free slot on your character's bag, If you did and still don't have your items, contact our shop support!
If your characters are located on an expansion which allows transfers to another expansion, you should go to the "Manage your Characters" section in the Shop after selecting the Expansion and the Realm of your character. Then choose the character you want to copy.
- Note that once you have copied this character, you won't be able to copy it again, regardless of the time spent.
- You will see a list of available expansions as icons. Click on the desired expansion and select the realm below.
- Each transfer option should have displayed the gold transfer restrictions and limitations. Please review them before proceeding further.
- Character copies from the shop are only available up to the Legion expansion.
Please note that copies may take up to 24 hours. If after 24 hours the character didn't appear in the chosen expansion, please create a ticket in the Firestorm Shop Support.
Characters available on the latest expansion are automatically copied whenever a new expansion is released.
