reporte : Loyalty points

Detalles del reporte

Estado
Título : Loyalty points
Estado : 7
Fecha de creación : July 24, 2019
última actualización : July 28, 2019 23:50:36
expansión :
categoría : Otro
subcategoría : - - -
Soporte : - - -
prioridad : normal
puntuación :
1 0
Loyalty points
July 24, 2019 20:53:04

Realm: Garrosh

Character: kenjikz, alliance, 90

Complete description of your issue:

Hi, I have a problem with the loyalty points that the npc gives you. The problem is that I am fulfilling all the requirements to receive 13 points and I am only receiving 11.
I have the mail verified and I have never been banned.
An additional fact is that on June 25 I had not yet bought gold points in the store and I also received 11 points. I thought that the two points I needed to receive were the fact of not having donated and not having the "authenticator" active, and that's why I also activated it.
The point is that I still cannot receive the full 13 points that the PNC would give me for meeting all the requirements.
It should also be noted that I have almost a month with this problem and I could not be treated as I should.
I need the problem solved as soon as possible, because I have been receiving only 11 points for about 30 days, I have lost 90 points in total.
Please.
I wait for an answer, thanks.

I enclose some photos that show my age, the loyalty points they gave me and the golden points I bought.
I attach the links of my previous topics.
http://es.forum.firestorm-servers.com/index.php?/topic/53257-mists-of-pandaria-blizzard/#comment-233287
http://es.forum.firestorm-servers.com/index.php?/topic/53270-mists-of-pandaria-blizzard-con-modelos-wod/#comment-233333

http://es.forum.firestorm-servers.com/uploads/monthly_2019_06/WoWScrnShot_062619_191122.thumb.jpg.cea5c045c760d59447b759cc03ec035d.jpg
http://es.forum.firestorm-servers.com/uploads/monthly_2019_06/WoWScrnShot_062619_202050.thumb.jpg.f359457abc9f1f270aa5da931ff65010.jpg
https://imgur.com/a/8JgPXz5

información adicional
captura de pantalla :
Loyalty points
July 28, 2019 23:50:36

Hi Zyankz,

We can't do anything for you in the bugtracker, we are focus on general bug like on instance, the classes..

to solve this problem I invit to do a report on the boutic suport : https://firestorm-servers.com/en/support/index

I hope I answer your questions
Cero