Account recovery

To prove the account is yours, give us as much of this as you can:

• The original email of the account.
• The current email, if it was changed at any point.
• A list of characters on the account, as precise as possible — class, level, a specific mount you own.
• Roughly when the account was created, and when you stopped playing.
• Any purchases you remember making in our shop.
• The last time you managed to log in-game.
• A screenshot of the inbox that received an email about this ticket — or of the inbox you are having trouble with.